What Pro costs
The worksheet is free forever, because nobody should have to buy something to find out how many replies they are going to get. Csatzo Pro is what holds the answers afterwards: every response with its score, the customer who gave it, the moment it was asked and what was done about it.
Free
$0 Free to use. No account, no card, no trial clock.
- Work the survey on screen with your own list size and response rate
- Print the survey and the round's responses for the meeting where they get discussed
- Keep the wording that worked instead of rewriting it each quarter
Csatzo Pro
$17 a month per month, whole team
Everything in the free plan
Your paperwork
- Take the responses away as a file whenever you want them
- Send a customer a survey with nothing on it but your business
- Come back next quarter and find the last round still there
- Put your name and logo on what customers see and managers read
- Export every round, response and reply at once, so leaving is never a hostage situation
Your records
- Put a customer or a round on the record
- Keep the list current as customers join and leave
- See what a customer answered a year ago, and whether anybody replied
- Let the support lead and the manager both work without paying twice
- Take every response and score away in one file
Your customers
- Send the round from the record it will come back into
Csatzo Pro is $17 a month, billed monthly, and it renews on the same day each month at the same price until you cancel. The price and this renewal are shown again on the checkout page before you pay. Cancel from your own account page in two clicks, at any time, with no email to send and nobody to talk to. The subscription runs to the end of the month you have paid for and does not renew; your responses stay exportable for ninety days afterwards.
Should you just buy a full experience platform instead?
If you need panels, sampling, cross-tab analysis, benchmark data for your industry and a research team to run it, buy an experience management platform and stop reading: they do that and Csatzo does not. Be honest about size too, because it matters more than any feature: if you are asking fewer than a hundred customers a quarter, a form and a spreadsheet you actually read is genuinely enough. Csatzo is for the business that has started asking, is getting more answers than anybody is replying to, and cannot say what happened to last quarter's complaints.
No competitor price is quoted on this site. Experience platforms price by responses, seats and modules and quote on request, so a figure read today would be wrong by the time you read it; the honest comparison is what each tool is for, which is above. Csatzo Pro is $17 a month, flat, and that number is on the pricing page rather than behind a demo.